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Delivery & Returns policy

Delivery Info

  1. What are the shipping charges?
    • We have standard and expedited delivery charges for domestic shipments. You can view the tariff at the checkout page.
    • We presently do not offer cash-on-delivery shipments.
For any specific details regarding shipping please contact us at customercare@ossoro.com
  1. How long will it take for my order to arrive?
Orders are shipped usually within 24 hours after it placed (unless there is a holiday or a non working day)
Orders within India are usually delivered within 3-5 working days after they are shipped out. If your shipping address is in a remote area that is not easily accessible by regular courier companies, the delivery of your order may take a little longer. In case of unforeseen circumstances such as strikes, acts of God or inter-galactic rioting, the delivery time may increase by a few days.
Orders that are completed on a Sunday, public holiday or after 10:00 AM on a normal working day are shipped on the next working day.
  1. What if a product is currently out of stock?
We usually replenish our stock as soon as possible. You can leave your email address in the dialog box that pops up when you try to add an item that’s out of stock to your cart to receive an email notification as soon as it’s back in stock.
Drop us an email at customercare@ossoro.com in if you have any questions.
  1. What if I need an urgent delivery?

Please get in touch with us at customercare@ossoro.com and we will be happy to help you out.

  1. Do you ship internationally?
Yes we do ship internationally via DHL (shipping charges extra). Transactions via Paypal and Razorpay are accepted
 
Customs charges maybe applicable for export shipments based on ruling policies in the destination country.
  1. What are the charges for a bulk order?

We will try to deliver a bulk order in the most efficient and competitive manner. Please feel free to contact us at customercare@ossoro.com with your order details and we will customize the delivery as per your needs.

RETURNS INFO

We at Ossoro strive to give you a quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at customercare@ossoro.com

What does Ossoro’s return policy cover?

In general, an item may be eligible for return within the applicable return window (3 calendar days from the date of receipt) only if it fulfils one or more of the following conditions:

  • Was delivered in a physically damaged condition
  • Is different from what was ordered
All items must be returned in their original condition, with original accessories and in the original manufacturer’s box/packaging as delivered to you. We may reject the return pickup if the items are not returned according to the policy mentioned.
If you are unhappy with the product that you have received, you can send it back to us within 3 days of the delivery via any cost-effective courier or registered post. Alternatively, we will issue a replacement package should the return request is valid and meets our policy requirements.
Please mail us at customercare@ossoro.com before you return the products to us for us to be able to process your return request.

You can send them to the following address:

Superb Formulations Pvt Ltd,
1/236, Pudupakkam Village,
Kelambakkam, Kanchipuram District
Chennai 603 103

 

How do I send the product back?

You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address.

Can Ossoro arrange for the product to be picked up from my address?

No, we do not offer this service presently.

Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with Ossoro credits worth Rs. 50 once we receive your products back and verify that they are new and unused. This coupon can be used on any future purchase of Ossoro products.

I have received a wrong/defective product. How do I proceed?

Please mail us at customercare@ossoro.com before you return the products to us for us to be able to process your return request.
Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of Ossoro credits.

Can I cancel my order before it is Shipped out?

All orders that come in on a normal working day between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sundays or Public holidays are shipped out on the next working day.
If you want to cancel your order, please send us a mail at customercare@ossoro.com latest by 12:00 PM and we will guide you through the process.

Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 10 working days. This does not apply if the order has been already dispatched.

If you have any further questions about the return/exchange policy then please contact us at customercare@ossoro.com

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