We at Ossoro strive to give you a quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at firstname.lastname@example.org
- What does Ossoro’s return policy cover?
In general, an item may be eligible for return within the applicable return window (3 calendar days from the date of receipt) only if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Is different from what was ordered
- How do I send the product back?
You can send it back to us via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address.
- Can Ossoro arrange for the product to be picked up from my address?
- Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with Ossoro credits worth Rs. 50 once we receive your products back and verify that they are new and unused. This coupon can be used on any future purchase of Ossoro products.
- I have received a wrong/defective product. How do I proceed?
- Can I cancel my order before it is Shipped out?
- Can I get a refund for my Prepaid order if I cancel it?
Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the same mode of payment within 10 working days. This does not apply if the order has been already dispatched.
If you have any further questions about the return/exchange policy then please contact us at email@example.com